SHIPPING POLICY

How we get Burn Scar Pro to you!

We offer a flat $5 shipping rate.

WHEN WILL I GET MY ORDER?

All orders are same day if placed before 3 PM PST. Shipping is typically 2-4 days or 4-7 days depending on location. Holidays and National events may delay these times. Discounts or promotional items cannot be combined.

WHERE DO YOU CURRENTLY SHIP TO?

Shipping applies to US contiguous orders only. Shipments to Alaska, Hawaii, or international locations will have additional charges and/or rates due to US shipping restrictions.

I THINK MY ORDER WAS LOST OR STOLEN. WHAT SHOULD I DO?

Once we transfer Burn Scar Pro orders into our shippers care they are responsible for delivering your order. We are not responsible for lost or stolen packages once they are shown as delivered. However, please email us within 5 days of your scheduled delivery and we can attempt to assist you and contact your mail carrier to file a claim.

IF YOU HAVE RECEIVED A DAMAGED  ITEM, CONTACT US.

Please email us at info@burnscrapro.com with your order number and a photo of the product you received.